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Industries

Phone audio for veterinary clinics

The person on the line may be holding a distressed animal in the back of a car. The first fifteen seconds should tell them where to go, and the rest can answer the questions that fill the rest of the day.

Start your recordingHear the Australian voices

Why it matters here

A caller with an animal in the back of the car

  • The call may be an emergency

    A dog that has eaten something it should not have, a cat hit by a car, a snake bite in the middle of summer. Your after-hours message should say where to go tonight and what to do on the way, before anything else at all.

  • A consult means nobody is at the desk

    In a single-vet practice the phone can go unanswered for an hour at a stretch. What plays during the wait is often the only part of the clinic a new client meets before the appointment.

  • The calls follow the seasons

    Ticks and snakes through summer along the east coast, grass seeds and itchy skin in spring, heat and fireworks around new year. The recording can carry the warning that is relevant this month and be changed when it is not.

  • The routine questions never stop

    Vaccination and worming schedules, desexing prices, whether a repeat script is ready, how payment works. Answered on hold, the nurse gets that time back.

After Hours

An example script

The shape and the level of detail that tends to work for veterinary clinics. The business is invented and the words are only a starting point — yours are written in the studio.

You have reached Fernvale Veterinary Clinic. We are closed at the moment. If your pet needs urgent care tonight, go straight to the after-hours emergency animal hospital on Marsden Road, which is open all night and does not need an appointment. Ring ahead if you can, so they are ready for you. For anything that can wait, leave a message and we will call you back when we open at eight.

What to mention in yours

  • The after-hours emergency service you refer clients to, and how to get there.
  • Consult hours, and the hours the phone is answered, which are not always the same.
  • What a client should do on the way in with an emergency.
  • How payment works, and whether you help with pet insurance claims.

You write the words, or edit what the assistant drafts, so what your callers hear is your decision rather than ours.

Questions

Before you start

Pick from the Australian voices, and take a five-second preview of your own audio. Your download is prepared for your phone system, and pricing is one payment for the recording you make.

Elsewhere

Other industries we have written for

The studio is the same for every business. What belongs in the script is not.

Create a message for your veterinary clinic.

Start from a blank page or let the assistant draft it. Either way you hear five seconds of your own audio before you decide anything.

Create my audioSee pricing

No account needed. Payment comes after the preview, not before.