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OnHoldMusic.ai
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Compatibility

Ready to upload to your phone system

Choose your system in the studio and your download is prepared to suit it. These guides are about the part that comes afterwards: where the file goes, and what to do when a caller still hears the old one.

Setup guides

Find your phone system

Eight of the systems Australian businesses run most often, with the file each one wants and the mistakes that cost people an afternoon.

  • 3CX

    A file prepared for 3CX, plus where it goes in the admin console and why callers sometimes still hear the old one.

  • Yeastar

    A file prepared for Yeastar, plus the difference between a prompt and a hold music list on that system.

  • Grandstream

    A file prepared for a Grandstream UCM, plus which of its two audio sections your recording belongs in.

  • Avaya

    A file prepared for a phone system, and what to send the installer who looks after your Avaya.

  • Mitel

    A file prepared for a phone system, and what to hand the provider who looks after your Mitel.

  • Cisco

    A file prepared for a phone system, and the two quite different places a Cisco site loads it.

  • Asterisk and FreePBX

    A file prepared for a phone system, plus music on hold classes and the reload people forget.

  • Microsoft Teams Phone

    Call queues and auto attendants in the Teams admin centre, and why the MP3 is usually the file to upload.

  • 3CX

    Upload this straight into 3CX.

    1. Sign in to the 3CX Admin Console.
    2. Go to Settings, then Music On Hold (or your queue or digital receptionist prompt).
    3. Upload the 3CX Ready file and save.

  • Yeastar

    Upload this straight into your Yeastar system.

    1. Sign in to your Yeastar PBX web interface.
    2. Go to Settings, then PBX, then Voice Prompts.
    3. Upload the Yeastar Ready file, then select it where you need it.

  • Grandstream

    Upload this straight into your Grandstream system.

    1. Sign in to your Grandstream UCM web interface.
    2. Go to PBX Settings, then Voice Prompt, then Music On Hold or Custom Prompts.
    3. Upload the Grandstream Ready file and apply the change.

  • Other / Not sure

    Works with most other phone systems. Pick this if you are not sure.

    1. Download the Generic Phone System file.
    2. Upload it wherever your system asks for a hold music or greeting file.
    3. If it will not accept the file, send us the MP3 and we will help you sort it out.

Every purchase also includes an MP3 you can play on any device to check it or send it around your team, plus the full-quality original in case someone ever asks for it. Downloads are unlimited.

Not sure what you have

Choose Other and it will still work

Plenty of people do not know which system is sitting in the comms cupboard, and it does not matter. Choose Other and you get a file that most systems accept, along with the MP3. If your provider manages the system for you, send them the file and they will load it. If something will not take it, email support@onholdmusic.ai and we will sort it out with you.

Still weighing it up? The five steps in the studio take about ten minutes, and you hear five seconds of your own audio before you pay for anything.

We'll prepare the file. You just upload it.

Start from a blank page or let the assistant draft it. Either way you hear five seconds of your own audio before you decide anything.

Create my audioSee pricing

No account needed. Payment comes after the preview, not before.