Industries
Phone audio for aged care providers
Your callers are often older, often worried, and often ringing about somebody they love. Pace and clarity matter more here than in any other business we write for.
Why it matters here
Who is actually on the line
Fast and clear are not the same thing
A menu read at pace is close to useless to a caller with any hearing loss. Fewer options, said plainly and unhurriedly, with a way to simply hold for a person, serves this audience far better than a thorough menu does.
The caller is frequently the family
An adult child ringing from work has different questions from a resident. Visiting arrangements, how to reach a particular nurse, what the fees cover. The recording can serve both if it says who to hold for.
Some calls must not wait
A change in a resident, or a home visit that has not arrived. The first thing a caller hears should tell them how to reach someone now, before any other option is offered.
The process is unfamiliar and frightening
Assessments, funding and waiting periods are a foreign language to a family going through it for the first time. A calm recording that names the steps in order does genuine work before anybody picks up.
Welcome Greeting
An example script
The shape and the level of detail that tends to work for aged care providers. The business is invented and the words are only a starting point — yours are written in the studio.
You have reached Wattle Grove Aged Care. If this is an emergency, please hang up and dial triple zero. If you are calling about a resident and it cannot wait, stay on the line and one of our nursing staff will answer. For anything else, including enquiries about a place with us or about care at home, please hold and we will talk you through how it works and what happens next.
What to mention in yours
- How to reach someone urgently, including outside office hours.
- Visiting arrangements, and anything a visitor needs to know before arriving.
- Who to speak to about a new placement or about care at home.
- How an assessment works, and roughly how long each step takes.
You write the words, or edit what the assistant drafts, so what your callers hear is your decision rather than ours.
Questions
Before you start
Pick from the Australian voices, and take a five-second preview of your own audio. Your download is prepared for your phone system, and pricing is one payment for the recording you make.
Elsewhere
Other industries we have written for
The studio is the same for every business. What belongs in the script is not.
- Dental practices
- Medical clinics
- Plumbers
- Electricians
- Accountants
- Law firms
- Real estate agencies
- Veterinary clinics
- IT support companies
- Managed service providers
- Mechanics and workshops
- Builders and construction
- Physiotherapy clinics
- Insurance brokers
- Financial advisers
- Restaurants, cafes and venues
- Hair and beauty salons
- Gyms and fitness studios
- Retail stores
Create a message for your aged care service.
Start from a blank page or let the assistant draft it. Either way you hear five seconds of your own audio before you decide anything.
No account needed. Payment comes after the preview, not before.