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Phone audio for mechanics and workshops

The phone rings while you are under a car with your hands covered in oil, and again while the hoist is up. What a caller hears in between decides whether they wait or try the workshop up the road.

Start your recordingHear the Australian voices

Why it matters here

Nobody is standing at the counter

  • The phone is always at the wrong end of the workshop

    In a two or three bay shop the person who can answer is under a car. Calls go unanswered or land on hold more often than in almost any other trade, which makes the recording the part of your business most callers meet first.

  • Logbook servicing is misunderstood by nearly everybody

    A great many owners believe a new car has to go back to the dealer or the warranty is void. If you service to the manufacturer schedule and stamp the book, saying so on hold wins work from people who were about to ring the dealership instead.

  • The same four booking questions, all day

    How long will it take, do you have a courtesy car, can I drop it the night before, and can you look at it today. None of them needs you to put down a spanner.

  • Inspections come in waves and are called something different everywhere

    Registration inspections have a different name in every state and arrive in clusters as renewals fall due. A recording that says which ones you do, and roughly how long to allow, saves the explanation each time.

Music On Hold

An example script

The shape and the level of detail that tends to work for mechanics and workshops. The business is invented and the words are only a starting point — yours are written in the studio.

Thanks for holding, we will be with you as soon as we are off the tools. If you are booking a service, we can usually fit a logbook service in within the week, and we service to the manufacturer schedule and stamp your book. Courtesy cars are available if you book one ahead of time. If you need to leave your car outside our hours, there is a key drop beside the roller door with a form to fill in, and we will ring you before we start any work.

What to mention in yours

  • What a standard service covers, and how long to allow for it.
  • Whether you service to the manufacturer schedule and stamp logbooks.
  • Courtesy cars, loan cars or a lift to the station, and whether they need booking.
  • Which registration or safety inspections you carry out, in the name used in your state.
  • How an after-hours drop-off works.

You write the words, or edit what the assistant drafts, so what your callers hear is your decision rather than ours.

Questions

Before you start

Pick from the Australian voices, and take a five-second preview of your own audio. Your download is prepared for your phone system, and pricing is one payment for the recording you make.

Elsewhere

Other industries we have written for

The studio is the same for every business. What belongs in the script is not.

Create a message for your workshop.

Start from a blank page or let the assistant draft it. Either way you hear five seconds of your own audio before you decide anything.

Create my audioSee pricing

No account needed. Payment comes after the preview, not before.