Industries
Phone audio for insurance brokers
A caller with a claim and a caller wanting a quote need completely different things, and one of them has had a bad morning. The first thing they hear should sort that out.
Why it matters here
A claim and a quote are not the same call
The claims caller is having a bad day
A car in a tow yard, water through a shopfront, a break-in over the weekend. A steady voice, the claims option first, and a line about what to have ready is worth more to that caller than anything else you could say.
Renewals arrive in clusters
The month your book renews is the month the phone does not stop. Hold time goes up exactly when your team has the least room to explain anything, and that is precisely when the recording earns its keep.
Losses do not happen in business hours
Storms, accidents and break-ins land on weekends. An after-hours message that points a client to the insurer twenty-four hour claims line, and tells them where to find the number, is the most useful recording a brokerage can own.
You are competing with a call centre
The reason a client uses a broker is that a person who knows them answers. A considered recording in an Australian voice is the first evidence of that, and the direct comparison is a hold queue in another country.
After Hours
An example script
The shape and the level of detail that tends to work for insurance brokers. The business is invented and the words are only a starting point — yours are written in the studio.
You have reached Kerrigan Insurance Brokers. Our office is closed at the moment. If you need to lodge a claim tonight, most insurers run a twenty-four hour claims line, and the number is printed on your policy schedule and on your certificate of currency. Take photographs if it is safe to do so, and keep any receipts. If it can wait until morning, leave your name, your policy number and a short description, and we will call you back after half past eight.
What to mention in yours
- Whether your insurers run a twenty-four hour claims line, and where a client finds the number.
- What to have ready when lodging a claim.
- Who handles renewals, and who handles a new enquiry.
- Your hours, and what happens to a call outside them.
You write the words, or edit what the assistant drafts, so what your callers hear is your decision rather than ours.
Questions
Before you start
Pick from the Australian voices, and take a five-second preview of your own audio. Your download is prepared for your phone system, and pricing is one payment for the recording you make.
Elsewhere
Other industries we have written for
The studio is the same for every business. What belongs in the script is not.
- Dental practices
- Medical clinics
- Plumbers
- Electricians
- Accountants
- Law firms
- Real estate agencies
- Veterinary clinics
- IT support companies
- Managed service providers
- Mechanics and workshops
- Builders and construction
- Physiotherapy clinics
- Aged care providers
- Financial advisers
- Restaurants, cafes and venues
- Hair and beauty salons
- Gyms and fitness studios
- Retail stores
Create a message for your brokerage.
Start from a blank page or let the assistant draft it. Either way you hear five seconds of your own audio before you decide anything.
No account needed. Payment comes after the preview, not before.