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Phone audio for plumbers

Your callers are standing in water, and a good share of them ring after six. When you are under a house with wet hands, the recording is doing the answering.

Start your recordingHear the Australian voices

Why it matters here

Mid-emergency, after hours, and you are on a roof

  • The caller is rattled and ringing around

    A burst flexi hose or a hot water service that has given up on a Sunday. The message that answers should be calm, say plainly whether you attend tonight, and give them one useful instruction while they decide whether to keep dialling.

  • Most of the working day you cannot reach the phone

    On a roof, under a floor, in a trench with a jackhammer going. A voicemail greeting that says when you return calls and what to leave — address, the problem, whether the water is off — turns a missed call into a job you can quote.

  • A job outside your area costs you a morning

    Saying your service area and the work you take on, whether that is blocked drains, gas fitting, hot water or backflow testing, filters the calls before one of them puts you in traffic for an hour.

  • After hours is where the complaints come from

    Callers accept a callout rate when they are told about it before you arrive rather than when you hand over the invoice. Putting it in the recording is a straightforward way to be sure they heard it.

After Hours

An example script

The shape and the level of detail that tends to work for plumbers. The business is invented and the words are only a starting point — yours are written in the studio.

You have reached Westbrook Plumbing. The office is closed, but we take emergency calls around the clock. If you have a burst pipe, turn the water off at the meter, usually near the front boundary, before you do anything else. Leave your name, address and a mobile number after the tone and we will call you straight back. After-hours work is charged at a callout rate, which we confirm with you before we head out.

What to mention in yours

  • The suburbs you cover, so a caller outside them knows straight away.
  • Whether you attend after hours and on weekends, and that a callout rate applies.
  • The one thing a caller should do right now, such as turning the water off at the meter.
  • Your plumbing licence number, and the details you want left in a message.

You write the words, or edit what the assistant drafts, so what your callers hear is your decision rather than ours.

Questions

Before you start

Pick from the Australian voices, and take a five-second preview of your own audio. Your download is prepared for your phone system, and pricing is one payment for the recording you make.

Elsewhere

Other industries we have written for

The studio is the same for every business. What belongs in the script is not.

Create a message for your plumbing business.

Start from a blank page or let the assistant draft it. Either way you hear five seconds of your own audio before you decide anything.

Create my audioSee pricing

No account needed. Payment comes after the preview, not before.