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Phone audio for dental practices

Your callers are often in pain, and the person answering the phone is usually chairside. A recording that stays calm and answers the usual questions does some of that work for you.

Start your recordingHear the Australian voices

Why it matters here

Callers in pain, and a front desk that is rarely at the desk

  • The caller is anxious before anyone speaks

    A toothache and a silent hold queue are a poor combination. A steady Australian voice, and something on the line rather than nothing, change what the wait feels like — which matters more here than in a business whose callers are merely busy.

  • Reception is assisting in the surgery

    In a small practice the person on the phone is also mixing material, taking payments and settling the next patient. Calls go on hold more often than in most businesses, so what plays during the wait is heard by nearly every caller.

  • Dental emergencies do not wait for Monday

    A knocked-out tooth on a Saturday, a plate that has cracked before a wedding, swelling that has spread overnight. An after-hours message that says what to do tonight and when you open is the difference between a caller who rings you back and one who rings the next practice.

  • New patients ask the same four questions

    Health fund claiming, whether you are a preferred provider, what a check-up and clean comes to, and where to park. Answered on hold, the call is shorter and the appointment starts better.

Music On Hold

An example script

The shape and the level of detail that tends to work for dental practices. The business is invented and the words are only a starting point — yours are written in the studio.

Thanks for holding. One of our team will be with you shortly. If you are calling about a dental emergency, let us know as soon as we answer, as we keep time aside each day for urgent care. We claim on the spot through HICAPS for all the major health funds, so most patients settle only the gap before they leave.

What to mention in yours

  • Whether you claim on the spot through HICAPS, and the funds you are a preferred provider for.
  • How urgent appointments work, including whether you hold time each day and what to do after hours.
  • What a new patient examination covers, so the question is answered before reception is asked it.
  • Parking, the entrance to use, and whether there are stairs or a lift.

You write the words, or edit what the assistant drafts, so what your callers hear is your decision rather than ours.

Questions

Before you start

Pick from the Australian voices, and take a five-second preview of your own audio. Your download is prepared for your phone system, and pricing is one payment for the recording you make.

Elsewhere

Other industries we have written for

The studio is the same for every business. What belongs in the script is not.

Create a message for your dental practice.

Start from a blank page or let the assistant draft it. Either way you hear five seconds of your own audio before you decide anything.

Create my audioSee pricing

No account needed. Payment comes after the preview, not before.