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Phone audio for physiotherapy clinics

Reception is usually one person working between treatments, and most of the calls are the same three questions. Answering them while the caller waits is faster than answering them one at a time.

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Why it matters here

Three questions, asked all day

  • Do I need a referral

    Most people can book a physiotherapist directly and do not know it, so they ring their GP first and lose a week. A single sentence on hold corrects that, and it is the sentence most likely to turn a caller into an appointment.

  • The practitioner is in the treatment room

    In a small clinic the person who answers the phone is often the person treating. Calls land on hold during every session, which means the recording is heard by nearly every new patient before a human is.

  • Claiming decides it for a lot of callers

    Whether you claim on the spot, which funds you deal with, and roughly what the gap comes to. Said once in the recording, it stops being asked at the desk and it stops people ringing three clinics to compare.

  • A late cancellation is an hour you cannot resell

    A policy stated calmly in the recording, before the booking is made, does more than a sign at the desk and is far easier to hold to when the call comes.

Music On Hold

An example script

The shape and the level of detail that tends to work for physiotherapy clinics. The business is invented and the words are only a starting point — yours are written in the studio.

Thanks for waiting, we will be with you shortly. For most problems you do not need a referral to see a physiotherapist, so you are welcome to book directly. If you have a care plan from your GP, a workers compensation claim or a veterans entitlement, bring the paperwork to your first visit. We claim on the spot for most health funds, so you pay only the gap before you leave. If you need to change an appointment, a day of notice is enough and there is no fee.

What to mention in yours

  • Whether a referral is needed, and which plans and claims you accept.
  • On-the-spot claiming, and the funds you deal with.
  • The notice you ask for on a cancellation, and any fee.
  • How long a first appointment runs and what to wear to it.
  • Parking, the entrance to use, and whether there are stairs.

You write the words, or edit what the assistant drafts, so what your callers hear is your decision rather than ours.

Questions

Before you start

Pick from the Australian voices, and take a five-second preview of your own audio. Your download is prepared for your phone system, and pricing is one payment for the recording you make.

Elsewhere

Other industries we have written for

The studio is the same for every business. What belongs in the script is not.

Create a message for your physio clinic.

Start from a blank page or let the assistant draft it. Either way you hear five seconds of your own audio before you decide anything.

Create my audioSee pricing

No account needed. Payment comes after the preview, not before.