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Phone audio for law firms

A caller ringing a firm is usually in the middle of something — a settlement date, a separation, an estate. What they hear first should be measured, and it should tell them what happens next.

Start your recordingHear the Australian voices

Why it matters here

A caller in the middle of something

  • Hold is when anxiety shows

    Family, criminal and estate matters bring people to the phone on a bad day. An even voice, and a line that does not simply fall silent, are part of how a firm sounds steady before anyone has spoken.

  • Settlement week concentrates the calls

    Conveyancing enquiries cluster in the days before settlement and they all want the same short answer from the same person. A hold message that explains how your firm handles settlement enquiries takes pressure off that line.

  • One number serves several practice areas

    Conveyancing, family, wills and estates, commercial. A short menu gets a caller to the right team without them describing a matter to someone who cannot help with it.

  • Callers want the fee position before they will book

    If your firm quotes a fixed fee for conveyancing, a will or a first consultation, saying so answers the question that is keeping them from making the appointment.

Welcome Greeting

An example script

The shape and the level of detail that tends to work for law firms. The business is invented and the words are only a starting point — yours are written in the studio.

Thank you for calling Halloran Legal. Our team is with other clients and your call will be answered shortly. If you are calling about a settlement this week, say so when we answer and we will put you through to the conveyancing team. For a new enquiry, our first consultation is a fixed fee, which we confirm with you before anything is booked.

What to mention in yours

  • The practice areas you take on, so a caller is not describing a matter you do not handle.
  • How a settlement or other time-critical enquiry reaches the right person quickly.
  • Whether a first consultation is a fixed fee, and what it covers.
  • What happens outside office hours, and where an urgent matter should go.

You write the words, or edit what the assistant drafts, so what your callers hear is your decision rather than ours.

Questions

Before you start

Pick from the Australian voices, and take a five-second preview of your own audio. Your download is prepared for your phone system, and pricing is one payment for the recording you make.

Elsewhere

Other industries we have written for

The studio is the same for every business. What belongs in the script is not.

Create a message for your law firm.

Start from a blank page or let the assistant draft it. Either way you hear five seconds of your own audio before you decide anything.

Create my audioSee pricing

No account needed. Payment comes after the preview, not before.