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Phone audio for medical clinics

A general practice answers the same questions all day — billing, scripts, results, hours. What a caller hears while they wait can answer most of them, and the first sentence can send a genuine emergency to the right place.

Start your recordingHear the Australian voices

Why it matters here

The first sentence has a job to do

  • Some callers should not be on hold at all

    A greeting that opens by directing a medical emergency to triple zero is the one piece of phone audio a practice cannot do without. It costs four seconds and it is the reason many clinics record a greeting in the first place.

  • Billing is the most asked question in the building

    Whether you bulk bill, who you bulk bill, what a standard consultation costs privately and what the Medicare rebate leaves behind. Said once on hold, it stops being said forty times a day at the desk.

  • Demand arrives in waves

    Flu vaccination season, a gastro run through the local schools, the morning after a public holiday. Hold times you never see in March turn up in May, on exactly the days reception has the least room to explain anything.

  • Scripts and results follow a process callers do not know

    Repeat prescriptions need a doctor to review them and results are rarely given over the phone. A recording that says how your practice handles both sets the expectation before the caller reaches a person.

Welcome Greeting

An example script

The shape and the level of detail that tends to work for medical clinics. The business is invented and the words are only a starting point — yours are written in the studio.

You have reached Parkview Medical Centre. If this is a medical emergency, please hang up and dial triple zero. Our reception team will be with you shortly. For repeat prescriptions and test results, please allow one working day, as a doctor reviews every request before it is released.

What to mention in yours

  • Whether the practice bulk bills, and who for — children, concession card holders, DVA.
  • Opening hours, and the after-hours service that covers your patients once you close.
  • How repeat prescriptions and results are handled, and how long each takes.
  • Telehealth appointments, if you offer them, and how a patient books one.

You write the words, or edit what the assistant drafts, so what your callers hear is your decision rather than ours.

Questions

Before you start

Pick from the Australian voices, and take a five-second preview of your own audio. Your download is prepared for your phone system, and pricing is one payment for the recording you make.

Elsewhere

Other industries we have written for

The studio is the same for every business. What belongs in the script is not.

Create a message for your medical practice.

Start from a blank page or let the assistant draft it. Either way you hear five seconds of your own audio before you decide anything.

Create my audioSee pricing

No account needed. Payment comes after the preview, not before.