Mitel
Music On Hold and greetings for Mitel
Mitel is a brand across several platforms rather than one system, and most sites have a provider looking after theirs. Your recording does not change from one to the next, so the job is getting it to the right person with the right instruction.
The file
What Mitel needs
The file your system expects, prepared for you. There is nothing to convert, and no setting for you to work out.
Generic Phone System
Works with most other phone systems. Pick this if you are not sure.
Mitel is not listed by name in the studio, so choose Other / Not sure and you get the generic phone system file — prepared for a phone line in exactly the same way, just without a system name on it. It is what the great majority of systems accept.
We would rather say that plainly than invent a Mitel option that is only a different label on the same file. The systems named in the studio are named because we have something specific to do for them.
Every purchase also includes an MP3 you can play on any device to check it or send it around your team, plus the full-quality original in case someone ever asks for it. Downloads are unlimited.
Music On Hold is your phone system name for the slot that plays while a caller waits. Recordings are produced voice only while the music library is closed, and a spoken recording fills that slot just as well — the levels, the timing and a clean start and finish are still handled for you.
Where it goes
Getting the file onto your system
Choose Other / Not sure in the studio, then take the download to your system.
- Choose Other / Not sure in the studio, which prepares the file most systems accept.
- Download both that file and the MP3 that comes with every purchase.
- Open the administration tool your Mitel is managed through, or send both files to your phone provider.
- Tell them which thing it is for — hold music, the main greeting, the after-hours message — and when you would like it live.
If the screens do not match
The administration screens differ substantially across the Mitel platforms, and naming one would be a guess for most readers. Look for the area that holds system announcements or music on hold, or ask your provider to load it — on a hosted Mitel service that is usually the only route anyway.
What usually goes wrong
The things that catch people out on Mitel
Almost every one of these ends with somebody deciding the file is faulty when it is not. They are worth two minutes before you start.
Hosted service, no administration access
A Mitel cloud service is generally administered by the provider selling it. Changing hold music is a request you raise with them, and sending the file with it saves a round trip.
Older systems use a physical music input
Some long-standing installations take hold music from a socket on the hardware rather than a file. If that is yours, ask your provider what they need before uploading anything — the answer may be a different arrangement entirely.
Hold music and announcements are separate settings
What plays during a wait and what a caller is told when they arrive are usually configured in different places. If your after-hours message is playing as hold music, or the reverse, that is the setting to look at.
Several sites, one system
Where a Mitel serves more than one office, hold music can be set per site or per group. If only some of your numbers changed, the others are still pointed at the old audio.
Questions
Before you start
Write your script, pick one of the Australian voices, and hear five seconds of your own audio before you decide anything. Pricing is one payment for the recording you make, and the file for Mitel is included in it rather than charged as an extra.
Elsewhere
Guides for the other systems
The recording does not change from one system to the next. Where the file goes does.
We'll prepare the file. You just upload it.
Start from a blank page or let the assistant draft it. Either way you hear five seconds of your own audio before you decide anything.
No account needed. Payment comes after the preview, not before.