3CX
Music On Hold and greetings for 3CX
Choose 3CX in the studio and your download comes out ready for it. There is nothing to convert and no settings to work out — this page is about where the file goes once you have it.
The file
What 3CX needs
The file your system expects, prepared for you. There is nothing to convert, and no setting for you to work out.
3CX Ready
Upload this straight into 3CX.
Choose 3CX in the studio and the file your system expects is prepared for you, ready to upload as it is.
Every purchase also includes an MP3 you can play on any device to check it or send it around your team, plus the full-quality original in case someone ever asks for it. Downloads are unlimited.
Music On Hold is your phone system name for the slot that plays while a caller waits. Recordings are produced voice only while the music library is closed, and a spoken recording fills that slot just as well — the levels, the timing and a clean start and finish are still handled for you.
Where it goes
Getting the file onto your system
Choose 3CX in the studio, then take the download to your system.
- Sign in to the 3CX Admin Console.
- Go to Settings, then Music On Hold (or your queue or digital receptionist prompt).
- Upload the 3CX Ready file and save.
If the screens do not match
The exact wording of the menus moves between 3CX versions, and a hosted installation looked after by your phone provider may not give you an admin console at all. If the headings do not match, look for the queue, digital receptionist or extension that actually answers the call and set the prompt there.
What usually goes wrong
The things that catch people out on 3CX
Almost every one of these ends with somebody deciding the file is faulty when it is not. They are worth two minutes before you start.
The file uploaded, but callers still hear the old audio
Uploading a prompt and using it are two different steps. 3CX keeps the file in its list until something points at it, so check the queue, digital receptionist or extension the call actually reaches and make sure that is the one set to your new recording.
A greeting is set in more than one place
A caller can meet a digital receptionist, then a queue, then a voicemail box, and each has its own prompt. If your new recording only plays some of the time, the call is reaching one of the others. Ring your own number and note where the audio changes.
Your provider hosts 3CX for you
Plenty of Australian businesses run 3CX through a phone provider who keeps the console to themselves. Send them the file and tell them which queue or greeting it is for. It is the same file either way, so nothing needs redoing.
Testing from your own desk phone
An internal call often takes a different path from an outside one and can skip the queue entirely. Ring the published number from a mobile to hear what a customer hears.
Questions
Before you start
Write your script, pick one of the Australian voices, and hear five seconds of your own audio before you decide anything. Pricing is one payment for the recording you make, and the file for 3CX is included in it rather than charged as an extra.
Elsewhere
Guides for the other systems
The recording does not change from one system to the next. Where the file goes does.
We'll prepare the file. You just upload it.
Start from a blank page or let the assistant draft it. Either way you hear five seconds of your own audio before you decide anything.
No account needed. Payment comes after the preview, not before.